Friday, September 4, 2015



Response from Hertz via Better Business Bureau:
This is in response to your case file for Leon O'Hart.
We apologize for any confusion regarding the charges billed and for any misunderstanding
regarding our Additional Driver policy. This fee applies to anyone, including a spouse, .... etc.(Details about the charges which I already knew and which I enumerated in detail in my complaint, so they just repeated that). 
As a gesture of our concern, we will refund the Additional Driver fee and Fuel Purchase Option. A credit of $158.22 is being issued to the American Express account billed. Please allow 3 to 5 business days for this credit to post to the account.

Thank you for giving me the opportunity to review this matter.

Almost couldn't believe what I was reading...they actually are refunding a part of the cost!

I was required to answer "yes" or "no" to whether I accepted the response: I ticked "yes" and added the note as follows:

I accept the refund as the response from Hertz. However I am disappointed that Hertz did not address the issue regarding its employee's misrepresenting the AAD charge as a New Mexico Law. I am afraid that the ABQ office will continue to tell customers that the ADD is a New Mexico law, rather than a charge that Hertz chooses to require - a charge that other companies doing business in New Mexico choose not to require.

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